Canadian Association for Supported Employment

Digital Literacy

Digital Literacy

Digital Literacy

CASE Logo, Canadian Association for Supported Employment, Learning and Development

Evolve With the Technology.

Digital literacy is recognized as a critical skillset that supports life-long learning and increases employability. The Canadian workforce is experiencing exponential growth in the use of digital platforms, applications, and tools. In this evolving labour market, many job seekers and new employees are required to use technology to research, communicate, and complete job-related tasks.  

CASE offers two Digital Literacy certificate training programs, one for instructors and one for job seekers. Both programs are designed to ensure that job seekers have a practical understanding of digital tools for improving both their personal lifestyle and employment prospects.  
4 people looking at one laptop screen on a desk

Digital Literacy Instructor Certificate Program

This online program prepares employment professionals to conduct digital skill assessments. It provides the tools and resources required to support job seekers in increasing their digital knowledge and technical capabilities. The program fosters critical thinking around online safety by exploring strategies to manage an online presence and leverage social media for employment-related purposes.

The Digital Literacy Instructor certificate program allows employment service providers to offer well-rounded instruction and support to job seekers. When an employment professional successfully completes the program, they are eligible to:

  • receive a registration URL and instructor orientation,

  • host a group of students on the CASE learning portal,

  • grade assignments and provide feedback to students,

  • receive evaluation data from their students, and

  • access technical support while teaching.

Digital Literacy Job Seeker Certificate Program

This certificate program helps learners develop important practical skills related to:

  • using a computer,
  • troubleshooting basic computer problems,
  • connecting to the internet,
  • safely navigating the web,
  • performing online banking,
  • designing an online safety plan,
  • creating email communications,
  • developing a social media presence,
  • applying for jobs online,
  • working with the cloud, and
  • developing Microsoft and Google documents.

 

Upon completion, both instructors and job seekers receive micro-credentials that verify their participation in their respective programs and outline the targeted knowledge, skills, and/or competencies addressed. 

The Digital Literacy Certificate Programs were developed in partnership with the University of the Fraser Valley, with additional support from Community Futures South Fraser, Community Futures Ventures, and the Entrepreneurs with Disabilities Program of BC.

Registration Fees

Note: The cost does not include HST/GST/PST/QST. The applicable provincial sales tax rate will be applied to your invoice.

Cancellation Policy

To provide you with the best possible learning experience, we keep class sizes small. Due to limited seating, we request that if you must cancel, you do so at least 14 days before the scheduled start of the class to receive a full refund. If you must cancel with less than 14 days’ notice, we will do our best to fill your spot with another interested participant. If we are successful, we will reimburse you for your full registration fees. If we are not able to fill your spot, we will refund you 50% of your fees. We are not able to offer refunds for cancellations made after the course has begun.

*Customized dates/options available for large groups.

Program Delivery

Digital Literacy Instructor Program

The instructor program delivery is fully asynchronous and can be completed in 15-20 hours. Participants review the learning content independently and have 90 days to complete the learning modules which feature videos, resource guides, assessments, lesson plans, and more.

To register for this certificate program, contact: [email protected].

If you require an accommodation to participate in this program, please reach out to the Director of Learning and Development at [email protected].

Digital Literacy Job Seeker Program

To participate in this program, job seekers must be connected with a qualified Digital Literacy Instructor (an employment professional who has completed the CASE Digital Literacy Instructor Certificate Program).

If you require an accommodation to participate in this program, please reach out to your instructor.

This program is currently available in English. We are working to make the program available in French.

Prerequisites

Digital Literacy Instructor Program

Learners are encouraged to ensure they are comfortable navigating a digital learning platform independently and have the time and resources to support learners online when instructing a cohort.

Digital Literacy Job Seeker Program

To participate in the Digital Literacy Job Seeker program, job seekers need to be connected with an employment agency or professional who has successfully completed the Digital Literacy Instructor program.

Registration Fees

Registrant Type | Type d’inscriptionCost | Cout $ (CDN)
Digital Literacy Instructor Program$300
Digital Literacy Job Seekers Program$300

Note: The cost does not include HST/GST/PST/QST. The applicable provincial sales tax rate will be applied to your invoice.

Cancellation Policy

To provide you with the best possible learning experience, we keep class sizes small. Due to limited seating, we request that if you must cancel, you do so at least 14 days before the scheduled start of the class to receive a full refund. If you must cancel with less than 14 days’ notice, we will do our best to fill your spot with another interested participant. If we are successful, we will reimburse you for your full registration fees. If we are not able to fill your spot, we will refund you 50% of your fees. We are not able to offer refunds for cancellations made after the course has begun.

*Customized dates/options available for large groups.

Book an appointment with our Enrollment Coordinator to discuss this certificate program and other learning opportunities.​

If you are experiencing any technical difficulties registering for this program, please reach out to [email protected].

To discuss accommodations or to register more than 5 learners at one time, please reach out to our Director of Learning and Development [email protected].

Frequently Asked Questions

1. How do I know if this is the right training opportunity for me?

Are you an employment professional looking to support job seekers to enhance their digital knowledge? If so, completion of the Digital Literacy Instructor program will allow you to assist job seekers to:

  • build an awareness of essential computer hardware/equipment and basic troubleshooting,
  • connect to and safely use the Internet for research,
  • develop Microsoft and Google documents,
  • apply for jobs online,
  • use email for professional communications, and
  • create social media profiles for employment purposes.

 

Note: To participate in the Digital Literacy Job Seeker Certificate Program, job seekers must be connected to an employment agency or practitioner who has successfully completed the Digital Literacy Instructor Certificate Program. 

If you’re unsure, we invite you to book a discussion with our Enrollment Coordinator to further explore the best fit. You can schedule a time that works for you by emailing [email protected].

2. How many weeks does it take to complete this certificate program?

This program will require a total of 30 hours to complete.

3. How many hours should I dedicate to this program each week?

We recommend allocating at least ten (10) hours per week.

4. Where does the training take place?

This program is completed online via the CASE Learning Portal.  

5. Can I complete the program requirements on my own time?

Yes, this program is completely asynchronous.

6. I require an accommodation. Who should I speak with?

We invite you to review our Accessibility Statement.

For participants in the Digital Literacy Instructor program, please reach out to the Director of Learning and Development if you require an accommodation. 

For participants in the Digital Literacy Job Seeker program, please reach out to your instructor for any support you need.

7. What is your refund/cancellation policy?

To provide you with the best possible learning experience, we keep class sizes small. If you must cancel, please notify the Learning & Development team 14 days before the scheduled start date to receive a full refund. If you must cancel with less than 14 days’ notice, we will do our best to fill your seat with another interested participant. If we are successful, we will reimburse you for your full registration fee. If we are not successful, we will refund you 50% of your fee. We are not able to offer refunds for cancellations made after the training has begun. 
 

Training Resources

Assess Your Current Digital Knowledge

Read the course outline which includes the learning objectives and topics covered within the training.

Our digital literacy certificate programs were created in partnership with the University of the Fraser Valley, with additional support from Community Futures South Fraser, Community Futures Ventures, and the Entrepreneurs with Disabilities Program of BC.

What Our Members Are Saying​

"I can’t even begin to explain the numerous new perspectives I gained while taking the SEE program. The instructors helped guide us through each new concept and technique to ensure we consistently provide quality services within our respective organizations."

Stephanie Gould


Employment Maintenance Worker
Nova Scotia Works – Cumberland African Nova Scotian Association
"This course helped me refine what Supported Employment looks like. It allowed me to get out of my comfort zone and get familiar with new ways of approaching employers, supporting clients, and working with my organization to be better in the future.”

Leslie York


Youth Leadership Coordinator
YMCA of Cape Breton
"Completing this course has definitely reenergized me and although I have always loved this kind of work, it has me excited to try some new approaches and resources. I feel I have a larger toolbox of resources than before.”

Robin Benedict


Employment Maintenance Worker / Job Coach
PeopleWorx Society
"I was so impressed with the instructors and how the course was delivered. The tools and strategies … allowed me to understand what my role as an employment specialist was really all about. I deployed the tools and strategies within my role with a lot of success…"

Trevor Folgering


Job Developer
Partners in Employment
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