Canadian Association for Supported Employment

Job Development

CASE Logo, Canadian Association for Supported Employment, Learning and Development

Creating Opportunities and Connections.

Job developers are uniquely positioned to bring together job seekers experiencing disability with employers seeking qualified and skilled workers. Building on CASE’s 9 Guiding Principles of Supported Employment, this program will strengthen a job developer’s understanding of the employer’s needs. Participants will become better equipped to address an employer’s business concerns while developing sustainable and competitive employment opportunities. 

Job developers will learn to connect job seekers with inclusive employers, develop relevant job opportunities, and find solutions to current business concerns. This program focuses on enhancing critical communication and marketing skills. The modules cover the ethical and legal implications of job development and examine the role from a well-rounded perspective.

Upon completion, learners will receive micro-credentials that verify their participation in the program and outline the targeted knowledge, skills, and/or competencies addressed. 

The Job Development certificate program has been developed in partnership with Life Strategies, which has shared content from their Job Developer certificate. Life Strategies has also benefited from contributions/insights from First Work in Ontario and Jayne Barron, Life Strategies’ Job Development Course Instructor. 

Three co-workers wearing bakery uniforms are looking at each other and smiling.

Program Delivery

This 8-week facilitated online program offers a blend of both asynchronous (independent) and synchronous (scheduled) learning activities. The asynchronous learning activities include reviewing learning modules, posting in discussion forums, and completing assignments independently every week. Synchronous activities include participating in weekly webinars and open-hour discussions.

The weekly live webinars present additional content. The class size is kept small to facilitate engagement and networking among learners. Both the webinar and the discussion forums offer opportunities for collaboration and feedback from your instructor and cohort (learning group).

If you require an accommodation to participate in this program, please reach out to our National Trainer and Enrollment Coordinator at [email protected] or the Director of Learning and Development at [email protected].

This program is currently available in English. We are working to make the program available in French.

To register for this certificate program, contact: [email protected].

Registration Fees

Registrant Type | Type d’inscriptionCost | Cout $ (CDN)
Case Member | Member de l’ACSE$450.00
Non-Member | Non membre

Note: The cost does not include HST/GST/PST/QST. The applicable provincial sales tax rate will be applied to your invoice.

Cancellation Policy

To provide you with the best possible learning experience, we keep class sizes small. Due to limited seating, we request that if you must cancel, you do so at least 14 days before the scheduled start of the class to receive a full refund. If you must cancel with less than 14 days’ notice, we will do our best to fill your spot with another interested participant. If we are successful, we will reimburse you for your full registration fees. If we are not able to fill your spot, we will refund you 50% of your fees. We are not able to offer refunds for cancellations made after the course has begun.

*Customized dates/options available for large groups.


Learners are required to have experience within the supported employment sector and/or related sectors. To register for the program, contact: [email protected]

Book an appointment with our Enrollment Coordinator to discuss this certificate program and other learning opportunities.​

If you are experiencing any technical difficulties registering for this program, please reach out to [email protected].

To discuss accommodations or to register more than 5 learners at one time, please reach out to our Director of Learning and Development [email protected].

Upcoming Training Sessions

Start Date

February 5, 2024

End Date

March 31, 2024

Course Length:

8 weeks


Online Learning

Start Date

April 22, 2024

End Date

June 23, 2024 (1 week break for CASE conference)

Course Length:

8 weeks



Online Learning

Frequently Asked Questions

1. How do I know if this is the right training opportunity for me?

Are you an experienced practitioner looking to develop meaningful employment matches and connections with employers? If so, this program offers you:

  • an enhanced understanding of supported employment and the benefits of a diverse and inclusive workforce,
  • an awareness of relevant marketing terminology and strategies,
  • the ability to complete a job analysis and facilitate a conversation with an employer around the value of job analysis in ensuring the right fit;
  • the skills to promote job seekers in alignment with their knowledge and skills and the needs of the employer, and,
  • practice in developing targeted marketing materials.

If you’re unsure, we invite you to book a discussion with our Enrollment Coordinator to further explore the best fit. You can schedule a time that works for you by emailing [email protected]

2. How many weeks does it take to complete this certificate program?

This is an online 8-week program (8 weekly modules) and will require a total of 40 hours to complete.

3. How many hours should I dedicate to this program each week?

We recommend allocating at least 5 hours per week. One hour will be allocated to the weekly live webinar. The remaining weekly requirements can be completed on your own time.

4. Where does the training take place?

This program is completed online via the CASE Learning Portal.  

5. What are the weekly requirements?

To successfully complete this program, learners are required to complete the following by Sunday evening every week: 

  • Participate in the discussion forum by posting 1 original post and responding to 2 others. 
  • Review the modular content and resources. 
  • Attend the weekly live webinar. 
  • Submit the learning activity (requires 80% grade to pass). 
  • Complete the knowledge check (requires 80% grade to pass).  

For more details, please review the  How it Works Infographic.  

6. What happens if I miss one of the webinars?

Your instructor will provide you with a detailed training calendar prior to the training start date. Learners are encouraged to schedule time in advance to complete program requirements to prevent conflicts.  CASE understands that, on occasion, missing a live webinar may be necessary and a recording will be provided.     

7. When do the weekly live webinars take place?

In Job Development, the weekly live webinars occur on Thursdays from 12 – 1 p.m. eastern time.

8. Where do the weekly live webinars take place?

Webinars are facilitated through the Zoom platform. Please make sure you have a Zoom account set up before the first webinar and that you join with a working microphone and video camera to fully participate.

You can access the meeting details within the learning portal itself or in the training calendar sent to you from the instructor. The instructor will also include the meeting details in their weekly communications to the learning cohort.   

10. I require an accommodation. Who should I speak with?

We invite you to review our Accessibility Statement and to connect with the Director of Learning and Development if you require an accommodation for any of our programs. 

11. What is your refund/cancellation policy?

To provide you with the best possible learning experience, we keep class sizes small. If you must cancel, please notify the Learning & Development team 14 days before the scheduled start date to receive a full refund. If you must cancel with less than 14 days’ notice, we will do our best to fill your seat with another interested participant. If we are successful, we will reimburse you for your full registration fee. If we are not successful, we will refund you 50% of your fee. We are not able to offer refunds for cancellations made after the training has begun. 

What Our Members Are Saying​

"I can’t even begin to explain the numerous new perspectives I gained while taking the SEE program. The instructors helped guide us through each new concept and technique to ensure we consistently provide quality services within our respective organizations."

Stephanie Gould

Employment Maintenance Worker
Nova Scotia Works – Cumberland African Nova Scotian Association
"This course helped me refine what Supported Employment looks like. It allowed me to get out of my comfort zone and get familiar with new ways of approaching employers, supporting clients, and working with my organization to be better in the future.”

Leslie York

Youth Leadership Coordinator
YMCA of Cape Breton
"Completing this course has definitely reenergized me and although I have always loved this kind of work, it has me excited to try some new approaches and resources. I feel I have a larger toolbox of resources than before.”

Robin Benedict

Employment Maintenance Worker / Job Coach
PeopleWorx Society
"I was so impressed with the instructors and how the course was delivered. The tools and strategies … allowed me to understand what my role as an employment specialist was really all about. I deployed the tools and strategies within my role with a lot of success…"

Trevor Folgering

Job Developer
Partners in Employment
Previous slide
Next slide

Become a Member and Gain Access to Special Rates for Events.

Interested in More Professional Development Opportunities?

Two people are having a conversation over coffee in an office setting. The person on the left is listening intently to the person on the right. Active listening is an important part of the solution-focused approach to supported employment.

Solution-Focused Career Practioner

The solution-focused approach invites us to remember that every job seeker holds a core part of the solution to their employment challenges. By listening deeply, remaining genuinely curious, and asking powerful solution-focused questions, we invite the job seeker to envision their preferred employment future while exploring the strengths, resources, and sources of motivation that will enable them to achieve their goals.

In a warehouse, an employer and employment practitioner review a document on a clipboard. This image represents a job-site analysis (JSA), one of the tools discussed in the Supported Employment Essentials program.

Supported Employment Essentials

Grounded in established best practices, this foundational course will refine students’ understanding of supported employment to benefit both work-seeking individuals and employers or contractors.


Sign up for our e-newsletter and stay current with all the latest from CASE and supported employment work across Canada and beyond. You’ll also receive our latest promotions and offers. We will not share your email address with any third-party vendors. See our Privacy Policy for full details on how we protect your personal information.

Connect With CASE

Tell us about new, innovative supported employment initiatives your organization is spearheading. Please send us your ideas or advice on how CASE can better serve you.