Canadian Association for Supported Employment

Digital Literacy

Evolve With the Technology.

Digital literacy is recognized as a critical skillset that supports life-long learning and increases employability. The Canadian workforce is experiencing exponential growth in the use of digital platforms, applications, and tools. In this evolving labour market, many job seekers and new employees are required to use technology to research, communicate, and complete job-related tasks.  

CASE offers two Digital Literacy certificate training programs, one for instructors and one for job seekers. Both programs are designed to ensure that job seekers have a practical understanding of digital tools for improving both their personal lifestyle and employment prospects.   
 
4 people looking at one laptop screen on a desk
A person is using a laptop to view and edit their resume. Learning how to write and edit a resume using applications like Microsoft Word or Google Docs is a critical digital literacy skill.

Digital Literacy Instructor Certificate Program

This online program prepares employment professionals to conduct digital skill assessments. It provides the tools and resources required to support job seekers in increasing their digital knowledge and technical capabilities. The program fosters critical thinking around online safety by exploring strategies to manage an online presence and leverage social media for employment-related purposes. 

 The Digital Literacy Instructor certificate program allows employment service providers to offer well-rounded instruction and support to job seekers. When an employment professional successfully completes the program, they are eligible to: 

  • receive a registration URL and instructor orientation, 
  • host a group of students on the CASE learning portal, 
  • grade assignments and provide feedback to students,  
  • receive evaluation data from their students, and 
  • access technical support while teaching. 

Digital Literacy Certificate Program for Job Seekers

This program helps learners to develop practical skills related to:
 
  • using a computer, 
  • troubleshooting basic computer problems, 
  • connecting to the internet, 
  • safely navigating the web, 
  • performing online banking, 
  • designing an online safety plan, 
  • creating email communications, 
  • developing a social media presence, 
  • applying for jobs online, 
  • working with the cloud, and 
  • developing Microsoft and Google documents. 

 

 

Upon completion, both instructors and job seekers receive micro-credentials that verify their participation in their respective programs and outline the targeted knowledge, skills, and/or competencies addressed. 

The Digital Literacy certificate program has been developed in partnership with the Canadian Association for Supported Employment and the Community Futures Ventures at The University of Fraser Valley Continuing Education. 

A person is using a laptop to view and edit their resume. Learning how to write and edit a resume using applications like Microsoft Word or Google Docs is a critical digital literacy skill.

Program Delivery

Digital Literacy for Instructors

The instructor program delivery is fully asynchronous and can be completed in 15-20 hours. Participants review the learning content independently and have 90 days to complete the learning modules which feature videos, resource guides, assessments, lesson plans, and more. 

To register for this certificate program, contact: [email protected] 

Program Delivery

Digital Literacy for Job Seekers

To participate in this program, job seekers must be connected with a qualified Digital Literacy Instructor (an employment professional who has completed the CASE Digital Literacy Instructor Certificate Program).  

If you require an accommodation to participate in this program, please reach out to our National Trainer and Enrollment Coordinator at [email protected] or the Director of Learning and Development at [email protected] 

This program is currently available in English. We are working to make the program available in French. 

Registration Fees

Note: The cost does not include HST/GST/PST/QST. The applicable provincial sales tax rate will be applied to your invoice.

When registering 3 or more employment professionals from one organization, reach out to: Belinda Deenik, Director of Learning and Development [email protected]

Cancellation Policy

In order to provide you with the best possible learning experience, we keep class sizes for the Digital Literacy Certificate Program small. Due to this limited seating, we request that if you must cancel, you do so at least 14 days before the scheduled start of the class to receive a full refund. If you must cancel with less than 14 days notice, we will do our best to fill your spot with another interested participant. If we are successful, we will reimburse you for your full registration fees. If we are not able to fill your spot, we will refund you 50% of your fees. We are not able to offer refunds for cancellations made after the course has begun.

Registrant Type | Type d’inscriptionCost | Cout $ (CDN)
Digital Literacy Instructor Program$300
Digital Literacy Job Seekers Program$300
Ashley Hammond

Book an appointment with our Enrollment Coordinator to discuss this certificate program and other learning opportunities.

Training Resources

How digitally literate are you?

Read the course outline which includes learning objectives and topics covered.

Our digital literacy certificate programs were created in partnership with the University of the Fraser Valley, with additional support from Community Futures South Fraser, Community Futures Ventures, and the Entrepreneurs with Disabilities Program of BC.

Frequently Asked Questions

Are you looking to enhance or refresh your understanding of digital tools for daily living and employment purposes? If so, completion of this program will demonstrate your ability to:

  • have an awareness of essential computer hardware/equipment and basic troubleshooting;
  • connect to and safely use the Internet;
  • develop Word, Excel, and Google documents;
  • apply for jobs online;
  • use email to create and respond to communications; and,
  • create social media profiles as a marketing tool. 


Note:
to participate in this training, you must be connected to an employment agency that has successfully completed the Digital Literacy Instructor Certificate Program.  

If you’re unsure, we invite you to book a discussion with our Enrollment Coordinator to further explore best fit.  You can schedule a time that works for you by emailing [email protected].

This is an online 3-week program (3 modules) and will require a total of 30 hours to complete.

We recommend allocating at least ten (10) hours per week. 

Online training will take place via CASE’s learning portal, called "TalentLMS". Your login credentials will be emailed to you before the program is scheduled to begin. 

We invite you to review our Accessibility Statement and to connect with the Director of Learning and Development if you require an accommodation for any of our training offerings. 

Yes, this course is asynchronous.

In order to provide you with the best possible learning experience, we keep class sizes for Digital Literacy training small. Due to this limited seating, we request that if you must cancel, you do so at least 14 days before the scheduled start of the class to receive a full refund. If you must cancel with less than 14 days notice, we will do our best to fill your spot with another interested participant. If we are successful, we will reimburse you for your full registration fees. If we are not able to fill your spot, we will refund you 50% of your fees. We are not able to offer refunds for cancellations made after the course has begun. 

What Our Members Are Saying​

"I can’t even begin to explain the numerous new perspectives I gained while taking the SEE program. The instructors helped guide us through each new concept and technique to ensure we consistently provide quality services within our respective organizations."

Stephanie Gould


Employment Maintenance Worker
Nova Scotia Works – Cumberland African Nova Scotian Association
"This course helped me refine what Supported Employment looks like. It allowed me to get out of my comfort zone and get familiar with new ways of approaching employers, supporting clients, and working with my organization to be better in the future.”

Leslie York


Youth Leadership Coordinator
YMCA of Cape Breton
"Completing this course has definitely reenergized me and although I have always loved this kind of work, it has me excited to try some new approaches and resources. I feel I have a larger toolbox of resources than before.”

Robin Benedict


Employment Maintenance Worker / Job Coach
PeopleWorx Society
"I was so impressed with the instructors and how the course was delivered. The tools and strategies … allowed me to understand what my role as an employment specialist was really all about. I deployed the tools and strategies within my role with a lot of success…"

Trevor Folgering


Job Developer
Partners in Employment
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