When Dale arrived at Calgary Alternative Employment Services to explore career options, he had his sights set on the hospitality industry as he had prior experience working in this field; and, he was currently employed in a similar setting – for a Condo Association doing seasonal yard work. He had been searching for a hospitality job for over a year but wasn’t having any luck.
Jason’s passion for computer and technology has been obvious since high school, and no one was surprised that he went on to excel in his Information and Communications Technology program at Northern Alberta Institute of Technology.
But when his IT career began, he was quickly confronted with the need for a skill set that he had never been taught – or event been told about – in any of his training. Instead of finding himself in a back office working on hardware as he had imagined and hoped, he was in an entry level role providing customer service. It wasn’t just technical skills that he needed in this role, but interpersonal skills; skills such as active listening and communication.
