{"id":60582,"date":"2025-06-05T14:22:45","date_gmt":"2025-06-05T18:22:45","guid":{"rendered":"https:\/\/www.supportedemployment.ca\/?p=60582"},"modified":"2025-06-05T14:46:07","modified_gmt":"2025-06-05T18:46:07","slug":"how-employers-can-leverage-ai-assistants-to-build-accessibility-and-inclusion","status":"publish","type":"post","link":"https:\/\/www.supportedemployment.ca\/fr\/how-employers-can-leverage-ai-assistants-to-build-accessibility-and-inclusion\/","title":{"rendered":"Comment les employeurs peuvent utiliser les assistants IA pour renforcer l'accessibilit\u00e9 et l'inclusion"},"content":{"rendered":"\t\t
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How Employers Can Leverage AI Assistants to Build Accessibility and Inclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ChatGPT is one of the most popular internet apps ever. Launched in 2022, it reached one million users in five days. After Images for ChatGPT was released in March 2025, one million users were added in one hour [1]. Today, many AI (artificial intelligence) assistants are available, and chances are you\u2019ve already used one. <\/p>

In this post, we describe AI-powered assistants and explore the ways they can be leveraged to build workplace accessibility and inclusion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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About AI Assistants<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AI-powered assistants use large language models and machine learning to understand the context of requests and to generate original responses. Examples of AI assistants include ChatGPT by OpenAI<\/a>,\u00a0Microsoft Copilot<\/a>,\u00a0Google Gemini<\/a>,\u00a0Claude by Anthropic<\/a>\u00a0(image of welcome screen on the right), and many others.\u00a0<\/p>

Free versions usually have a limit on the number of interactions you can have. That number is not usually available because it can vary, for example based on total demand for that day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Image of welcome screen for free version of Claude by Anthropic.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Where does their information come from?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The information provided by AI-powered assistants can come from a mix of publicly available content on the internet, licensed data, and information and patterns learned during training. Legal discussions and lawsuits are ongoing in Canada and around the world about the scraping of personal and public data from the internet [2].<\/p>

During interactions with a user, most AI assistants use pre-existing information with which they were trained. This information is supplemented as needed by a real-time search on the internet\u2014which, in some cases, must be enabled by the user.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Is their information reliable?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The information provided by AI assistants may not always be up to date and may contain mistakes (often called \u201challucinations\u201d) and biases. Bias and discrimination related to disability, race, gender, gender identity, and other demographics can result from the skewed data used to train AI systems and the lack of diverse AI developers who can recognize and mitigate the built-in biases. Even the computational methods and algorithms used to verify that data sets are bias-free cannot account for the socio-cultural or ethical complexities within information [3].<\/p>

Information provided by an AI assistant should always be verified for bias and accuracy.\u00a0<\/b><\/p>

You can also ask the AI assistant how recent its knowledge base is and what its sources are. You can ask it to check the information in real-time online, particularly for legislation, statistics, facts, research, or other time-relevant information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Privacy of Personal Data <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Most publicly available AI assistants do not have access to any personal information unless you choose to share it with them during an interaction. Many AI companies state that users should not share personal data during interactions, and that data from interactions is not collected nor used to train their AI.\u00a0<\/p>

To ensure the privacy and protection of personal data, names and personal details should not be shared with a publicly available AI assistant and should always be removed from documents uploaded during interactions. When deciding which AI-powered tools to use, consider companies focused on security and privacy.<\/p>

Provide digital literacy training for all staff and implement policies around the use of AI to ensure the privacy of personal data and the proper and ethical use of AI tools.\u00a0<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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AI Assistants Cannot Replace HR or Service Providers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AI-assisted tools can enhance but not replace professional insights and decisions. While AI assistants can understand context, nuance, and complex information, they generate responses by accessing the limited information on which they\u2019ve been trained and through algorithmic reasoning and pattern detection.\u00a0<\/p>

One of the dangers of AI is that it not only mirrors real-world prejudices but plays a part in perpetuating systemic inequality. Human intervention is crucial to assess, question, and enhance information provided by AI assistants.\u00a0<\/p>

AI responses should always be vetted by a qualified person who can check their accuracy and who may consider additional factors, such as professional insights, meanings, values, equity, bias, and individual considerations for personalization.\u00a0<\/b><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How AI Assistants Can Support Workplace Inclusion<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Organizations can leverage AI assistants in many ways to support their workplace accessibility and inclusion efforts, for example for the following tasks.\u00a0<\/p>

Keep in mind that the information generated by an AI assistant may be general and will have to be tailored to workplace and worker circumstances. Think of it as a starting point.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Develop Strategies and a Plan:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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